Ed. Weetman (Haulage & Storage) Ltd
The demanding nature of the Ed Weetman Group's bulk tipper operation requires a highly pro-active and managed service that Lodge Tyres has ably provided for 15 years.
By fastidiously managing the fleet and matching the right tyre for the job, Lodge Tyres have succeeded in providing a cost effective solution in addressing the continually rising cost of tyres whilst upholding the highest compliance and safety standards.
Unbeatable service at a price to match; one less headache for the commercial vehicle operator!
Shirley's Transport LTD
Lodge Tyres have supplied Shirley's Transport Ltd for many years. Their service is excellent, very prompt and efficient.
Lodge provide a 24 hour call out when necessary, we need only pick up the telephone. The employees are a pleasure to work with and fully trustworthy.
Shirley's Transport Ltd wish Lodge Tyres every success in their new premises.
Shoe Zone LTD
Lodge Tyres provide a quick, efficient and reliable service. The team are helpful and quick to respond. The service they provide takes away the worry of tyres in a busy transport operation.
European Metal Recycling Ltd
Lodge Tyres have worked for EMR for 10 years offering a professional service. Out of hours call outs are dealt with swiftly and professionally. All fitters retain a professional attitude and adhere to all our Health & Safety site rules regulations.
Lodge also have helped in cost reduction of our tyres within the Midlands
fleet with reporting systems second to none. Being a scrap metal merchant
the pure nature of our business is not tyre friendly. The reporting and traceability
of our tyre damage is excellent, thus helping EMR trace potential problem
areas that helped cost reduction. Lodge, along with EMR, have developed a
safe working procedure for wheel nut re- torques, thus reducing the risk
of loose wheel nuts after tyre changes e.t.c.
Lodge call centres are welcoming and polite and have a good working relationship with the transport department whatever the time is day or night.
Lodge Tyres also do fleet checks every night and at weekends. Come rain or shine, whatever the weather, they carry out this work without hesitation providing safe to do so.
Midlands Regional Transport Manager
B Burgess, Crewe
Over the last year or more we have used your services at the Jamage Industrial Estate, talk, and have always found your staff very helpful, pleasant and efficient and would recommend your services to anyone.
D Eckett, Alsager
Dear Mr Lodge,
Over the last few days your depot on the Jamage industrial Estate, Talke, has carried out an MOT inspection on my car and some additional work arising from this inspection.
I cannot speak too highly of the exemplary manner in which your manager, Mr Les Tunnicliffe, has dealt with me during this period. His professionalism, knowledge and the way in which he deals with customers is very impressive indeed.
I also wish to express my appreciation of the manner in which one of your staff, Mr Carl Green, carried out the work on my car. His attention to detail and his ability to get to the source of the problem that arose during the work was also very impressive.
As a result of the endeavours of these two individuals, my impression of your Company is that it prides itself on providing a first class service and very importantly is honest and fair. Unfortunately, in this day and age, not that many companies appear to meet these standards.
Mr D Eckett
S Langford, Walsall
I have taken the time to send this email to express my most sincere gratitude to your staff at the Walsall branch of Lodge Tyre.
I have always had a company car, and now I have my own personal car and so have to purchase my own tyres, I cover many miles as a Rep, and have visited many other named tyre companies, but have never felt before - so completely satisfied with and happy with a service.
I initially came into your branch for a quote as I needed 4 new run flat tyre, the two rear tyres were very bad. Phil Williams was very helpful and courteous, he recommended a very good brand, and as I cover many miles recommended these from a safety aspect. he ordered these immediatley and telephoned me later that day to book the car in later that day.
On arrival the next day, I was greeted by another member of your staff, Dave Carrier - he was very thorough and helpfull and I even got a lovely cup of tea.
I just want to say thank you to your lads, they are a credit to lodge Tyre. So often these days we get so hung up on deadlines and targets and we sometimes forget to take the time to say “THANKS”
I will be recommending Lodge Tyre to everyone I know.
Dr R Davies
Over the past 9 months I have used Lodge Tyre, Walsall for replacement tyres, car servicing and an MOT test.
In that time I have been and continue to be highly impressd by the friendly, helpful and professional attitude of all the staff and Dave Carrier, Service Manager, and Phil Williams, Retail Manager in particular.
I have no hesitation in recommending them
widely to friends and colleagues alike.
They are shining examples of honesty and professional integrity in a profession in which this can not be necessarily taken for granted and as such both are certainly a great credit to the Lodge Tyre Company.
With kind regards,
Dr R Davies
I really can not thank all of you enough for your kindness and very efficient MOT.
I arrived, not even booked in and you were happy to oblige me. nothing was too much trouble for you, definitely service with a smile! I was desperate to get my MOT done and I can not tell you how very grateful I am.
Many many thanks, I shall recommend you and your garage to everyone I meet.
Mr D Barnes
I am writing to say how delighted and impressed both myself and my carer were over the way you handled our ‘system re-tightening’ request this morning, not only pointing out but actually fixing a rather wayward headlamp beam that we had no idea about.
I am disabled and not inclined to talk much but I can still write a little, and I can tell you that I have been a regular cistomer of your company for what must be well over 30 years now. The service I have received has always been exemplary. In fact, there have been a handful of occasions where you have really got myself or a member of my family out of a fix!
What really astonishes me is that this first class service has been maintained despite the inevitable personnel changes along the way, and indeed continued when for convenience, I switched to the Talke depot. That’s some act to achieve in my opinion, and whoever deals with your recruitment and training deserves a pat on the back, as do all your staff.
Keep going the ‘extra mile’ folks, and I’ll keep sending you extra business.
Mr D Barnes
Mr M Neale, Stafford
On Tuesday I telephoned your depot requesting a quote for 4 tyres for the car.
I spoke to Phil who gave me a very competitive price.
Due to commitments, I was unable to book the car in at that time and rang back on Thursday asking if I could have the tyres fitted today.
With his ‘nothing is too much trouble’ attitude, Phil telephoned the supplier, telephoning me back saying that was OK, and I booked the car in for 0830hrs.
This morning, I was first in the workshop having the tyres fitted, balanced and was away in no time.
the reason for this letter is that I would like to say thank you, for good value, quality and courteous staff with very good customer care.